Window and door frames are guaranteed against defective workmanship and/or defective materials for a period of 10 years starting from the date of delivery.
Sealed units are guaranteed against defective workmanship and/or defective materials for a period of 5 years starting from the date of delivery.
Fascias, soffits, bargeboards, guttering, locks, handles and other moving parts are guaranteed against defective workmanship and/or materials for a period of 2 years starting from the date of delivery.
Conservatory bases are guaranteed against defective workmanship and/or materials for a period of 5 years starting from date of delivery.
The following exclusions apply to the Guarantee;
This guarantee does not cover any accidental damage (including glass breakage), blockages, wear and tear, misuse of the product and any faults associated to condensation.
This guarantee does not cover any problems associated with fading or discolouration
This guarantee does not cover any problems associated with the penetration of insects, misting and mould growth
This guarantee does not cover any problem in the event the consumer fails to adequately maintain the product or misuses the product
The choice of whether materials are either repaired or replaced is at the sole discretion of the Installing Company. This guarantee is not transferable.
This guarantee should be retained and kept in a safe place for future reference.
Maintenance Instructions:
To prolong the life of the product a small amount of care and attention is needed. How often depends on where you live. In a coastal or heavily industrialised area or near a main road, cleaning may need to be more often. We recommend that you only use warm soapy water (washing up liquid is suitable) with a lint free cloth and wipe dry with a soft clean cloth.
Please do not…
Use abrasive cleaners or scouring pads
Use pressure washers or steam cleaners
Apply any type of bleach or solvent
Apply any adhesives of any type or tack
Have any contact with any sharp objects.
Hardware (with exception of sliding door tracks)
To be lightly oiled on a 6 monthly basis.
Click to Download the Warranty Certificate.
This is only valid with an Order Acknowledgement document provided at the point of order.
Copyright © 2023 AWM Windows and Doors All Rights Reserved.
The installation pack includes a selection of universal frame and glazing packers, large 120mm self tapping frame screws and self tapping cill screws.
Kit Contains:
14x Frame Fixing Screws 112mm inc TORX Bit
5x Cills Screws 45mm
20x 2mm Packers
10x 3mm Packers
10x 4mm Packers
10x 5mm Packers
Please Note: We do not provide installation Foam / Sealant.
This item will be sent via tracked couriered
Safety glass should be fitted in all doors and other windows or glazed areas that are lower than 800mm from the floor level as indicated below
The first rule of thumb is to make sure you take accurate measurements in millimetres not inches. This gives you a finer level of accuracy and means there’s no room for error if we have to convert the measurement to metric.
So firstly step outside. You need to take height and width measurements for the brickwork opening. Bear in mind that the height measurements must be from underneath any existing removable windowsill. If your property is rendered, simply take off a little of the render and measure to the brickwork edge.
Remember the opening may not be exactly square so take a minimum of three measurements – top, middle and bottom, for the height and the same again for the width. This means your window manufacturer can get an accurate view of the exact size of the space the finished product will be fitted into. The final width and height measurement the manufacturer will use is the smallest one.
This sounds like odd advice but you need to take off 10mm from the final height and width measurements. This is to allow for a small fitting allowance around the new frame and means the fitter can make sure the new window frame sits squarely when it’s in place. Any gaps are then fitted with spacers and filled to keep the frame in just the right position.
This is a common error and certainly one to avoid. Ignore the old window frame – this is going because it is no longer suitable. Consider the fact that it may well have warped so the last thing you want to do is take measurements from it!
Make sure you check (and double-check) your measurements so you are 100% sure you have them correctly. This is important because we will not accept responsibility for incorrect measurements and you will still have to pay for a window that doesn’t fit. If you are unsure, consult a professional installer or builder and give yourself total peace of mind.
Taking all the above information in to account, when inputting your measurements we require you to provide us your overall brick-to-brick measurement minus the 10mm fitting tolerance. We will automatically include the cill in to the measurements you provide us – pending you require one that is!
If you struggle, or you would like us to contact you for piece of mind, once your order is placed just leave a note at the checkout asking for a call back!
