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Warranty

Window and door frames are guaranteed against defective workmanship and/or defective materials for a period of 10 years starting from the date of delivery. 

Sealed units are guaranteed against defective workmanship and/or defective materials for a period of 5 years starting from the date of delivery. 

Fascias, soffits, bargeboards, guttering, locks, handles and other moving parts are guaranteed against defective workmanship and/or materials for a period of 2 years starting from the date of delivery. 

Conservatory bases are guaranteed against defective workmanship and/or materials for a period of 5 years starting from date of delivery. 

The following exclusions apply to the Guarantee;

This guarantee does not cover any accidental damage (including glass breakage), blockages, wear and tear, misuse of the product and any faults associated to condensation.

This guarantee does not cover any problems associated with fading or discolouration 

This guarantee does not cover any problems associated with the penetration of insects, misting and mould growth

This guarantee does not cover any problem in the event the consumer fails to adequately maintain the product or misuses the product

The choice of whether materials are either repaired or replaced is at the sole discretion of the Installing Company. This guarantee is not transferable.

This guarantee should be retained and kept in a safe place for future reference.

Maintenance Instructions:

To prolong the life of the product a small amount of care and attention is needed. How often depends on where you live.  In a coastal or heavily industrialised area or near a main road, cleaning may need to be more often.  We recommend that you only use warm soapy water (washing up liquid is suitable) with a lint free cloth and wipe dry with a soft clean cloth.


Please do not…

Use abrasive cleaners or scouring pads

Use pressure washers or steam cleaners

Apply any type of bleach or solvent 

Apply any adhesives of any type or tack

Have any contact with any sharp objects.

Hardware (with exception of sliding door tracks)

To be lightly oiled on a 6 monthly basis.

Click to Download the Warranty Certificate.

This is only valid with an Order Acknowledgement document provided at the point of order.

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Calls may be recorded for training purposes (Open Monday - Friday 8am - 16:30pm)

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